Tree Tech Tree Service has officially been accredited by the Tree Care Industry Association (TCIA). It took months of rigid evaluations of every aspect of our company. What do you gain as a customer by hiring a TCIA accredited tree care company? A quote from the TCIA website provides some insight:
“What sets accredited companies apart? TCIA Accredited companies are required to meet stringent criteria for professionalism, employee training, state and federal safety regulations, business ethics and consumer satisfaction. All TCIA Accredited companies have undergone a comprehensive on-site audit of professional and business practices, aimed at safeguarding consumers.”
“Many homeowners research tree services on Angie’s List, the Better Business Bureau (BBB), and many other online review sites before signing a contract. But research no further – TCIA Accreditation takes out all the guesswork for you! Click Here to learn how thorough the TCIA Accreditation program is, and why it’s recognized as the gold standard in the tree care industry.”
What Tree Tech Tree Service Must Do to Gain TCIA Accreditation Every Three Years
The certification we earn is in effect for three years and there are renewal check-ups required every year. These renewals ensure the following:
- Have a one-day in-person onsite review by Certified TCIA Auditing Accreditation Staff.
- We have the required number of arborists on staff.
- Our company is properly insured.
- Our company has a good safety and consumer satisfaction rating.
- Provide evidence of all ANSI standards being met and outlined on printed materials to customers.
- Share examples of every step taken along with printed paperwork and/or digitally delivered documents for review and approval.
- Show the entire process of:
- Handling initial leads by telephone, online submitted leads via a website
- Making professional visits to the prospect’s and customer’s work locations
- Creating professional proposals that include all work to be performed
- A follow-up to those prospects who have not approved their proposal
- Provide timely scheduling of the approved work to be done for the customers
- Communicate with customers of the scheduled crew’s actual visit a day before their arrival
- Show the actual daily safety checking by crews before going out to do their daily work of all equipment to be used on all jobs by using a printed check-off list and a visual rundown of trucks, trailers, saws, and tree climbing equipment before leaving the storage yard
- Communicate with customers upon the need to re-schedule work to be done due to weather conditions or other emergency events that have arisen
- Present what methods are used to provide properly designed invoices for printed delivery, digital delivery, and advanced payment methods easily understood by the customer
- Professional after job completed communication through a timely well- designed survey system
Watch this short video produced by the Tree Care Industry Association (TCIA) to learn about them in more detail: